How cancellations, billing adjustments, and eligible refunds are handled.
Last updated: 6 August 2026
This Refund and Cancellation Policy explains how cancellations, billing adjustments, and refunds are handled for eligible professional services and covered software products provided by CALPARTEC SOLUTIONS PRIVATE LIMITED.
The Calpar Global brand and the covered services are operated by:
CALPARTEC SOLUTIONS PRIVATE LIMITED
Madrasa Building, 11/421 Ground Floor
Nattika PO, Kerala, India - 680566
Email: info@calparglobal.com
Telephone: +91 7356230072
In this Policy, “Calpar Global,” “Calpar Technologies,” “CALPARTEC,” “we,” “us,” and “our” refer to CALPARTEC SOLUTIONS PRIVATE LIMITED. “You” and “your” refer to the person or organisation purchasing or using a covered product or service.
This Policy applies to professional technology services—including website, eCommerce, mobile-application, software-development, cloud, infrastructure, consulting, support, staff-augmentation, and offshore-development services—and to direct subscriptions or purchases for Rental369AI, Gradsbook, the Bi369 Product Suite, and their associated modules and applications.
A signed master services agreement, proposal, quotation, statement of work, order form, subscription plan, or product-specific offer may contain different cancellation or refund terms. Where it does, the more specific written terms govern that purchase. Nothing in this Policy limits a mandatory right or remedy available under applicable law.
Project milestones, deposits, payment schedules, acceptance criteria, and cancellation terms are defined in the applicable proposal or statement of work.
If you cancel a project, you remain responsible for work completed through the effective cancellation date, approved milestones, work in progress that cannot reasonably be reused, reserved resources where expressly agreed, and non-cancellable third-party commitments made for the project. Any remaining unearned prepaid amount will be reviewed for refund.
A deposit or retainer is non-refundable only where that condition was disclosed before payment or where the amount has been earned through discovery, planning, resource reservation, design, development, or other performed work. Rejection based solely on a change in preference does not create a refund right after work has been delivered in accordance with the agreed requirements.
Time-and-materials, dedicated-team, and staff-augmentation services are billed for time worked, capacity reserved where agreed, and approved expenses. Charges for services already performed are not refundable except in the case of a verified billing error or a remedy required by law.
You may cancel these services by giving the notice required in the applicable agreement. We will stop future work on the effective cancellation date, subject to an orderly handover, and issue a final invoice or adjustment for services performed and authorised costs incurred.
You may cancel a recurring subscription through the available account controls or by contacting us. Unless the applicable plan says otherwise, cancellation takes effect at the end of the current paid billing period. You may continue using the subscription until then, and no further renewal charge will be made after a timely cancellation is processed.
Subscription fees already paid are generally non-refundable and are not prorated for unused time, partial periods, reduced usage, or a decision to stop using the service. This does not apply where a refund is required by law or qualifies under Section 8 below.
Fixed-term, annual, minimum-commitment, or instalment plans remain payable for the committed term unless the applicable order permits early cancellation. Deleting an application, ceasing use, or failing to log in does not by itself cancel a subscription.
If a free trial converts to a paid plan, the conversion date and price will be disclosed when you enrol. You must cancel before the stated conversion time to avoid the first charge.
Upgrades may take effect immediately and may be charged on a prorated or plan-specific basis. Downgrades normally take effect at the next renewal and may reduce features, limits, or storage. Renewal timing, pricing, and notice will follow the plan and applicable law.
After verification, we may approve a full or partial refund where:
Before issuing a refund for a remediable technical problem, we may reasonably attempt to diagnose, restore, correct, or reperform the affected service.
Unless required by law or expressly agreed in writing, refunds are not provided for:
Domains, hosting, cloud usage, app-store charges, advertising spend, payment-processing charges, software licences, messaging fees, travel, and other third-party costs may be non-refundable under the provider's terms. We will identify material third-party charges where reasonably practicable. Refunds for amounts collected directly by a third party must normally be requested from that provider.
Some covered products may enable rentals, listings, marketplace activity, institutional payments, donations, bookings, or other transactions between a Calpar customer and its users. Unless CALPARTEC is expressly identified as the seller or contracting party, the relevant customer, property operator, institution, merchant, or seller—not CALPARTEC—is responsible for its own cancellation, return, deposit, and refund policy.
Platform, subscription, payment-processing, or technology-service charges owed to CALPARTEC are separate from any refund that may be due between a customer and its user.
We may suspend or cancel a service as permitted by the applicable agreement or Terms of Service, including for material breach, non-payment, unlawful use, fraud, abuse, or security risk. Refunds are not generally provided when cancellation results from your material breach.
If we discontinue a prepaid service for reasons unrelated to your breach and do not provide a substantially equivalent service, migration option, or reasonable continuation period, we will provide an appropriate prorated refund or credit for the unused prepaid portion, unless the applicable agreement states another lawful remedy.
Use the cancellation control in the applicable product where available. You may also email info@calparglobal.com with:
Do not send complete card numbers, passwords, or sensitive authentication credentials. We may request reasonable verification before changing an account or issuing funds.
We aim to acknowledge a complete request within 5 business days. Complex technical, contractual, banking, or unauthorised-payment investigations may require additional time. Approval of one refund does not create an entitlement to future refunds.
Once approved, we will initiate the refund to the original payment method wherever reasonably possible, normally within 14 days. Your bank, card network, payment provider, currency conversion, or cross-border processing may take additional time to make the funds available. If the original method is unavailable, we may require verified payment details and supporting documentation for an alternative lawful method.
Taxes, withholding, credits, foreign-exchange differences, and payment-provider charges will be handled according to applicable law and the original transaction. We do not control exchange-rate changes or fees imposed independently by your bank or payment provider.
Please contact us promptly if you believe a charge is incorrect. This gives us an opportunity to investigate account records, stop an incorrect renewal, restore service, or issue an appropriate adjustment. Nothing in this section prevents you from exercising rights available through your bank, payment provider, or applicable law.
Submitting a knowingly false chargeback or misrepresenting a legitimate transaction may result in account restriction and recovery of amounts lawfully due.
This Policy is intended to operate consistently with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 where applicable, and other mandatory consumer-protection laws. It does not exclude remedies for defective products, deficient services, unfair trade practices, unauthorised charges, or other rights that cannot lawfully be waived.
We may update this Policy to reflect changes in products, billing practices, payment providers, contracts, or law. The revised Policy will show a new “Last updated” date. The version in effect when you made a purchase will apply unless a later change is required by law or is more favourable to you.
Cancellation requests, refund requests, billing questions, and complaints may be sent to:
CALPARTEC SOLUTIONS PRIVATE LIMITED
Madrasa Building, 11/421 Ground Floor
Nattika PO, Kerala, India - 680566
Email: info@calparglobal.com
Telephone: +91 7356230072